5 days to go for HELM

Hello everyone

Just a quick note to let you know we now have only 5 days until the HELM control panel is being switched off for Good.

MIDNIGHT 31st January 2015.

Over the course of this week I will be joining the support team to contact the remaining customers to see what help you need to complete this migration before the deadline and so that we can help to ensure your service is not interrupted and that you maintain your hosting with us with the minimum hassle and fuss.

Look forward to talking to you soon!

Clauds

Network Issues

We are currently experiencing some network issues which is causing connection issues to certain servers. we are investigating the issue and will have things back up ASAP.

Sorry for any inconvenience.

 

This issue is resolved at around 08:15 today. The cause has been identified as a routing issue in firewall. This affected web, mail, database and VPN services.

WebsitePanel Upgrade

As part of continuous improvement efforts to ensure the availability, reliability and performance of our infrastructure, we are going to upgrade our WebsitePanel to version 2.1.0. This will have more new features and also fixes few bugs with existing features.

Some of the New Features

New Updated Look

Enable/Disable Dynamic and Static Webpage Compression

Restart Website Application Pools

Change Website the Error Handling

Changing the Websites PHP version (Now includes PHP 5.6)

Improved Scheduled Tasks

Web Application Gallery updates and improvements

Support for Helicon Zoo

 

We are going to perform upgrade process after 4:30 PM (GMT) today. During upgrade process you will not be able to access the website panel. This will be taking almost 3-4 hours to complete the upgrade phase and testing phase.

We appreciate your patience and we will update further if there are any issues. If you have any questions or concerns regarding the above schedule, please contact us as soon as possible.

 

 

Hello,

We have successfully upgraded Website Panel to 2.1.0 without any issue. We have tested and everything is working fine. However, we are getting an integration issue between Website Panel and WHMCS. We are not able to sign up through WHMCS because it uses old Website Panel API. We will upgrade an API module in WHMCS to resolve it.

HELM Hosting servers to be turned off 31st Jan 2015

Please note that all legacy servers used by the HELM hosting control panel will be turned off on Jan 31st 2015. All websites and other services hosted on these servers will cease working after this date.

It has come to our attention that some customers have unfortunately completely mis-interpreted the HELM EOL announcements and think that we are no longer providing hosting services or that we are going out of business. Please rest assured that this is not the case, we are simply retiring our old legacy HELM systems, which we originally announced back in 2012. Other than this it is business as usual on our current hosting platform and we have no intention of going away any time soon, so don’t worry.

As per our previous announcements, the HELM hosting control panel reached  end of life (EOL)  on 31st December 2014 and has now been taken offline.
We have however allowed 1 additional month for the remaining stragglers to get their data downloaded and websites migrated over to our new system, and all the remaining legacy servers will be switched off at  the end of this month.
If you still need help in getting migrated then please open a support ticket.

Below is a full list of the servers that are being de-commissioned and turned off.

  • snakepit-h1 (helm control panel server)
  • babcom-h1 (Icewarp mail server)
  • garibaldi-h1 (stats server)
  • Vorlon-h1 (web Server)
  • Vorlon-h2 (web Server)
  • Vorlon-h3 (web Server)
  • Vorlon-h4 (web Server)
  • Vorlon-h5 (web Server)
  • Vorlon-h6 (web Server)
  • Vorlon-h7 (web Server)
  • Vorlon-h8 (web Server)
  • Vorlon-h9 (web Server)
  • Vindrizi-h2 (dataabse server)
  • Vindrizi-h3 (dataabse server)
  • Vindrizi-h4 (dataabse server)
  • Vindrizi-h5 (dataabse server)
  • babcom-post1 (smtp relay server, already offline)
  • babcom-post2 (smtp relay server, already offline)

 

Firewall upgrade maintenance

As part of continuous improvement efforts to ensure the availability, reliability and performance of BlueThunder infrastructure, we are going to replace key data networking equipment on today, Jan-04-2015, Perimeter Firewall hardware will further enhance network reliability and security as well as significantly increase performance.

We will going to perform firewall upgrade maintenance work at 5:00 PM (GMT) today. During maintenance work, below listed service will be affected:

  • Website access
  • Email service
  • VPS Server access
  • And other hosting service

Maintenance work will be take time of 1-2 Hours. After that all services will be resume to serve the respected service to you.

If you have any questions or concerns regarding the above schedule, please contact us as soon as possible.

 

Hello

 

We’ve revert back firewall with old one due to configurational mismatch in newer firewall hardware. We will resolve the issue and we will again schedule to replace the firewall during off peak hours.

All services are again online. We appreciate your patience.

DRAAL-V18 Server Schedule Maintenance

Hello,

 

We will be installing some much-required security updates on one of our hypervisor servers. This will necessitate a restart after completion. Unfortunately, this also means that servers and services hosted on the server will also be affected. We would not be performing this exercise unless absolutely necessary.

This will be taking place on today 10:30 PM (GMT) and services will be down or show intermittent errors for 3 to 4 hours after.

We appreciate your patience and we will update further if there are any issues.

 

Hello,

A required security updates have been installed on one of our hypervisor servers. The services and servers hosted on the server were online. The servers and services hosted on the server being down for approximately 30-45 minutes.

We appreciate your patience.

 

 

DRAAL-V21 and DRAAL-V22 Server Schedule Maintenance

Hello,

We will be installing some much-required security updates on one of our hypervisor servers. This will necessitate a restart after completion. Unfortunately, this also means that servers and services hosted on the server will also be affected. We would not be performing this exercise unless absolutely necessary.

This will be taking place on today 5:30 PM (GMT) and services will be down or show intermittent errors for 3 to 4 hours after.

We appreciate your patience and we will update further if there are any issues.

 

Hello,

A required security updates have been installed on one of our hypervisor servers. The services and servers hosted on the server were online. The servers and services hosted on the server being down for approximately 30-45 minutes.

We appreciate your patience.

 

DRAAL-V23 and DRAAL-V20 Server Schedule Maintenance

Hello,

We will be installing some much-required security updates on one of our hypervisor servers. This will necessitate a restart after completion. Unfortunately, this also means that servers and services hosted on the server will also be affected. We would not be performing this exercise unless absolutely necessary.

This will be taking place on today 8:00 AM (GMT) and services will be down or show intermittent errors for 3 to 4 hours after.

We appreciate your patience and we will update further if there are any issues.

 

Hello,

A required security updates have been installed on one of our Hypervisor servers. The services and servers hosted on the server were online. The servers and services hosted on the server being down for approximately 45-60 minutes.

We appreciate your patience.

DRAAL-V27 Server Schedule Maintenance

Hello,

 

We will be installing some much-required security updates on one of our hypervisor servers. This will necessitate a restart after completion. Unfortunately, this also means that servers and services hosted on the server will also be affected. We would not be performing this exercise unless absolutely necessary.

 

This will be taking place on today 7:30 PM (GMT) and services will be down or show intermittent errors for 3 to 4 hours after.

 

We appreciate your patience and we will update further if there are any issues.

 

Hello,

A required security updates have been installed on one of our Hypervisor servers. The services and servers hosted on the server were online. The servers and services hosted on the server being down for approximately 30-45 minutes.

We appreciate your patience.

DRAAL-V26 Server Schedule Maintenance

Hello,

 

We will be installing some much-required security updates on one of our hypervisor servers. This will necessitate a restart after completion. Unfortunately, this also means that servers and services hosted on the server will also be affected. We would not be performing this exercise unless absolutely necessary.

 

This will be taking place on today 10:30 PM (GMT) and services will be down or show intermittent errors for 3 to 4 hours after.

 

We appreciate your patience and we will update further if there are any issues.

 

Hello,

A required security updates have been installed on one of our Hypervisor servers. The services and servers hosted on the server were online. The servers and services hosted on the server being down for approximately 30-45 minutes.

We appreciate your patience.