We are currently experiencing an issue with one of our hypervisors which is affecting several shared hosting systems. Engineers have been alerted and are investigating the issue. We are upgrading the hardware and infrastructure of the shared platform.
Engineers are on site replacing Hardware parts of the Hypervisor. We expect system performance to revert back to normal within the next 120 mins as we start re-instating the Virtual servers one by one.
We have just completed the upgrade of our Grid architecture by replacing the faulty (new) SSD disk with RAID on all the hypervisor servers at EN1 and moved all the web servers to this solid state array. The out-of-the-box hardware failure meant the task took more than expected time, which resulted in several servers fluctuating during the day.
The effect on the shared hosting Grid was minimal but Semi dedicated and Vorlon-W3 were directly affected and we apologies for any inconvenience this has caused. Due to the way CF works this is likely to have created an unfortunate knock on effect on other ‘unaffected’ ColdFusion sites not using MySQL by causing hanging requests as sites become queued and then timeout.
Tonight we are undergoing Unscheduled Maintenance to resolve the issue as soon as possible. The work will involve moving all the shared (Grid) MSSQL and MySQL database servers over the network to new Hypervisor hardware and SSD disks. The process will be initiated 6:30 PM GMT and we expect it to be completed in 3 hours as we start re-instating the Virtual servers one by one.
Update : March 27, 2015 at 9:45 AM
We have moved all shared web and database servers to new hypervisor to get high disk I/O performance. We have tested website, ColdFusion, FTP and SQL services and everything is working fine.
Thank you for your patience during servers’ moving process and we apologize for any inconvenience this has caused due to unplanned outage.